Privacy policy
LAVENDER & MOONSTONE LTD ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
1. Information We Collect
We may collect and process the following information:
Personal Information: When you make a purchase or contact us, you may provide information such as your name, email address, postal address, and payment information.
Usage Data: We may collect information about your visit, including your IP address, browser type, referring/exit pages, and the dates/times of your visits.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our Website.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you regarding your orders or inquiries
- Improve and maintain our Website
- Comply with legal obligations
We do not use your personal information for marketing purposes unless you have given explicit consent (for example, by signing up for a newsletter).
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except:
- To trusted third parties who assist us in operating our Website or servicing you (such as payment processors or delivery services), so long as those parties agree to keep your information confidential
- When required by law or to protect our rights, property, or safety.
4. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict the processing of your data
To exercise any of these rights, please contact us.
6. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Children's Privacy
Our Website is intended for use by adults or children under the adults supervision. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are made constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [your contact email].
By using this Website, you acknowledge that you have read and understood this Privacy Policy.